Fidelity Connect Monitor
username
Dashboard mode
Change password
Add Widget
Agents
New Agent
Copy Agent
Actual status
Change group
Change priority
Enable/Disable
Groups
Change status
Change priority
Corporate groups
Broadcast message
Settings
Options
Alarms
×
invaliduser
Groups
×
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Channel
Chat
Facebook
Twitter
Whatsapp
Service quality settings
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Answered/Total
High quality (seconds)
Objective (%)
Group
A�adir widgets
×
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Agentes
Incoming
Calls summary by hour
Queue summary
Maximum waiting time by hour
IVR Traffic by hour
Campaigns
Social Networks
Chats Queue
Chats Summary
×
×
Closed
Opened
Automatic
×
Duration (secs)
Period (min)
Diales Activity Period (min)
Form open without activity (min)
Exclude agents
Audio notification
×
Options
Release post
Pause
Register
Change group
Change group priority
Enable disable user
7Record
Stop record
Chat
0
0
0
0
Type
Date
From
Group
Duration
×
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×
×
Show queued calls detail
Hide calls missed on agent
Show only open groups calls
Show only fidelity calls
All
Fidelity and external
Fidelity only
Cooldown
agent
extension
totalcalls
totalcallsduration
averagecallsduration
logintime
RegisterTime
timeonthephone
×
Active campaign
×
Show only active campaigns
×
Select agent
Name
×
×
Name
×
×
Channel
Chat
Facebook
Twitter
Whatsapp
×
×
×
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